Customer Service Webinars

Customer Service Webinars.  In this new four-part on-demand webinar series, Ovum senior analyst Ian Jacobs examines customer service and other business benefits of hosted solutions. Hosted solutions let your employees and customers engage in fulfilling conversations across a variety of disparate channels including:

• Voice
• Email
• Web chat
• Social media

The best part? You can do all this without additional costly investments in infrastructure or on-site systems. You'll also hear how hosted solutions can reduce your risk, facilitate work-at-home agents, and cost effectively scale to meet seasonal or peak demands — all benefits that may be surprising to some of you.

It's time to take another look at hosted solutions. View this on-demand webinar series now and navigate to the chapter of your choice. Customer Service Webinars.

GET IT NOW !